WIPRO Limited, a leading global information technology, consulting and business process services company have expanded their Live Workspace suite of offerings, providing enterprises with an anywhere, anytime, any device digital workplace. This will allow enterprises to offer their employees a choice when deciding which tools enable them to be more productive, creative and collaborative.
This expanded capability from Wipro’s Live Workspace enables enterprises to design and deploy a corporate-provisioned employee choice programme that incorporates Apple devices within an enterprise’s IT infrastructure – a rising requirement, as more enterprises adopt or allow the use of Apple devices by their employees.
“Customers are also looking for newer offerings which can bundle the end point hardware, accessories and workplace services, all together in a subscription model similar to the SaaS models, to reduce their overheads of asset and contract management, and sunk-in costs. Workplace outsourcing contracts are truly becoming technology agnostic and outcome defined opportunities,” said Kiran Desai, Senior vice president, Global Infrastructure Services, Wipro Limited. “Wipro’s Live Workspace brings along user experience management and advanced analytics to move from reactive support to a predictive and preventive management model, and prides itself on being able to prevent incidents and carry out faster root cause analysis of problems to meet these enterprise needs, delighting employees and empowering IT.”
This service allows enterprises to order Apple devices and have them distributed directly to employees with zero-touch deployment. The device policies and applications are configured over the air. From the initial power-on, the Apple device is set up automatically without any interaction with the enterprise’s IT department, and it can easily be maintained and kept compliant with corporate policies thereby saving time, reducing cost and enhancing governance. Employees can unbox their devices, power them up, securely gain network access, connect to email, personalise them as needed and be productive in minutes.
To enable enterprise mobility management and data management, with self-help and self-service, Wipro has partnered with Jamf and Druva to create an integrated suite of services that includes:
- Jamf Pro. Jamf is the industry leading enterprise mobility management solution for helping clients quickly set up and deploy Apple devices. With the new combination of Jamf Pro and Wipro’s Live Workspace, enterprises can work with Wipro to directly integrate and manage Apple devices across their IT infrastructures and employee bases.
- Druva Cloud Platform. Druva offers Data Management-as-a-Service (DMaaS) for enterprises. The Druva Cloud Platform delivers data protection, governance and intelligence across endpoints, data center and cloud applications. Druva’s Platform and Wipro’s enterprise integration and support services now enable Apple® endpoints with the data protection, governance and visibility that enterprises desire, while also delivering lower cost, risk and complexity in managing the data in these environments.
- Live Workspace Knowledge Portal. This has been designed to encourage users to have a shared stake in the support process and get them to investigate issues themselves before they call for help. Wipro’s Live Workspace Knowledge Portal is integrated with the Wipro Holmes platform to provide users access to a suite of self-help and self-heal capabilities that include thousands of videos that provide training on key features and applications — including macOS, iOS, and tvOS. Shared support responsibility enables reduced downtime for employees and a lower total footprint for support costs and staff.
- Live Workspace Service Desk. If users are unable to resolve issues through self-service, they can access the service desk through web, chat, phone or mobile in over 32 languages — staffed with agents specifically skilled in supporting Apple devices. The goal of each support ticket is to minimize user disruption and maximize user experience.
“Jamf is thrilled to partner with Wipro as they open up a Choice program for their employees as well as offer Apple® management services to a rapidly growing Indian market,” said Dean Hager, CEO, Jamf. “As the standard in Apple device management, we are committed to enabling Wipro and its customers to succeed with Apple.”
“An organisation’s IT, legal and CISO leadership must address the need for data protection and governance for the increasing number of Apple endpoint devices present in today’s enterprise environments,” said Jaspreet Singh, CEO, Druva, Inc. “Druva’s trusted, as-a-service cloud solutions, protect and provide insights into the critical data residing on those endpoints without impacting end users or adding to the cost and complexity of additional hardware. By partnering with a proven, global end-to-end outsourcing firm like Wipro, we can bring peace of mind to companies looking to protect business critical information.”
In addition to simplifying deployment, these new services allow enterprises to easily manage ongoing support for Apple devices — providing OS management, software update management, an enterprise app catalog, automatic compliance, security updates, manage inventory and reporting. Users may also access a range of self-help resources, including password reset, chat, and expert training videos, as well as a service desk for Apple devices all through Wipro’s Live Workspace platform.