APOLLO Hospitals has announced its increased reach with a nationwide rollout of its omnichannel healthcare platform, Apollo 24|7, which leverages the power of Microsoft Azure to transform the last-mile delivery of health services in India. With the vision of providing world-class healthcare solutions using innovative technology, the platform can reach consumers across the country through an easy-to-use interface available on the web and mobile. The platform combines Apollo Group’s extensive physical network and capabilities with a comprehensive and distinctive digital ecosystem that includes online medicine delivery, virtual doctor consultation, online diagnostic test booking, condition management and personal health record maintenance.
Shobana Kamineni, Executive Vice Chairperson, Apollo Hospitals, said, “We are happy to have Microsoft working with us in our endeavour towards transforming healthcare in India and be an important support for the Apollo 24|7 platform. We can offer seamless customer experience with no compromise on the privacy and security of the user.”
Reimagining healthcare in the new normal combined with changing expectations of patient care and wellness has driven a rapid surge in telehealth processes. Apollo 24|7 connects different information sources to deliver a completely personalised experience for every customer. Using connected devices, a cloud-powered clinical intelligence platform and online personal health records, the Apollo 24|7 platform offers a consumer-centric health ecosystem of the future.
Backed by a network of over 7,000 doctors across Apollo hospitals and clinics across the country, the Apollo 24|7 platform offers round-the-clock virtual consultations with Apollo certified doctors within 15 minutes. With more than 4000 stores in India, the platform provides seamless medicine deliveries across 15,000 pin codes of India, with a special promise of two hours delivery in select cities. It also includes the only comprehensive condition management solution in India, which blends wellness and clinical advisories. Users can also take a quick mental health scan and read health and wellness blogs on the platform.
In view of the pandemic, the platform is offering a coronavirus cough and risk scanner, post-Covid care as well as information around vaccines. Apollo 24|7 will soon include an AI-based health predictor, wellbeing partner offerings for pre-clinical health needs and targeted health insurance programs.
Sashikumar Sreedharan, Managing Director, Microsoft India, said, “In an ever-changing healthcare environment, Microsoft is on a mission to help organisations set the course for resiliency and reimagining tomorrow. With the trusted cloud, Apollo 24|7 can enhance patient engagement significantly and provide intelligent health insights for better patient outcomes.”
Built for scale using Azure Database for PostgreSQL, Azure Kubernetes Services and Azure DevOps, the platform enables patients to access an integrated suite of healthcare services and transact securely. The platform will also use Azure Communications Services for building rich and secure communication experiences at scale including chat, voice, video and text messaging.