HR Tech improves time and cost efficiency: Report

Core HR Tech adoption is over 75 per cent in 10 out of the 14 sectors surveyed, and sub function HR Tech adoption is 75 per cent or more in BFSI, BPO/ITeS, Ecommerce and Telecommunication sectors, according to a recent report by TeamLease.

TeamLease Services has recenlty launched its latest report, ‘HR Tech: empowering people and enterprises’ which relates to the adoption of Human Resource technology tools in organissations. The report is a thorough analysis of spending on HR technology in organisations and the benefits of its adoption. It further highlights the industry trends showing a transformation in the core functions and the sub-functions of HR owing to the adoption of HR Tech.

The core functions of HR include administration, payroll and compliance and HR analytics while the sub-functions consist of talent acquisition, retention and engagement, Onboarding, Performance Management and Training and Employee Productivity [Time and Attendance]. The benefits of this evolution range from baseline aspects of process automation for time and cost savings to enabling HR in delivering business value to organisations.

The report discovers that while most large businesses prefer to deploy their own software that is built in-house, an overwhelming majority is also moving to SaaS (Software as a Service) platforms and procuring software from multiple vendors. Medium businesses are open to procuring these softwares from vendors, either in part or in full. Small businesses on the other hand have a marked preference for procuring various modules from multiple vendors across all deployment models. The automation of routine processes and efficient data management through this technology has resulted in up to 65 per cent gains in time and cost for the HR administration function. It has also resulted in better control and systematic record keeping with Payroll and Compliance tech yielding up to 80 per cent in cost savings for the function.

Moreover the sub functions of HR have been aided by HR technology. It has significantly improved the process of talent acquisitions, retention and engagement by leveraging big data and predictive analytics for matching and identification of the right-fit talent for open positions, thereby saving enormous time and cost, especially, in large-scale hiring. The technology used for time and attendance tracking and reporting systems have increased the accuracy of payroll by up to 85 per cent and have resulted in a boost of productivity by 25 per cent to 45 per cent.

Key Findings

The impact on Employers:

  • HR Tech has structured and automated HR processes for up to 21 per cent improvement in administrative efficiency, up to 30 per cent savings in time and cost, and up to 65 per cent reduction in errors and duplication
  • Payroll Processing and Compliance tools have reduced compliance risk by up to 50 per cent and increased accuracy of payroll processing by up to 55 per cent and effected up to 80 per cent savings in data access
  • High adoption of Core HR Tech: Automobile, BFSI, BPO/ITeS, Ecommerce, FMCD/FMCG, Health and Pharmaceuticals, Hospitality, IT (Services and Products), Knowledge Process Outsourcing, Retail and Telecommunication
  • High adoption of sub function HR Tech: BFSI, BPO/ITeS, Ecommerce and Telecommunication
  • Talent Acquisition, Retention and Engagement tools leverage big data and continuous feedback loops to deliver 65 per cent better matching and 80 per cent faster hiring, and up to 65 per cent improvement in talent retention
  • When the deployment is third-party hosted, 20 per cent of large and medium businesses are open to procuring end-to-end solutions from single vendors
  • An overwhelming majority (68 per cent) of medium businesses prefer to procure end-to-end solutions from single vendors when the deployments are SaaS based
    Most large businesses with hybrid licensing choices prefer to deploy HRMS (66 per cent) and Payroll applications (47 per cent) on premise
  • Most medium businesses that choose hybrid licensing deploy Workforce Management (67 per cent) and Talent Management (65 per cent) solutions on SaaS and Payroll on premise
  • 47 per cent of Indian organisations increased their spend on HR Tech by 20 per cent in 2017, with Talent Management (56 per cent) and HR Analytics (44 per cent) solutions as priority spend areas
  • HR Analytics (up to 26 per cent) and Employee Productivity tools (up to 17 per cent) will see a near doubling of investments, and Talent Acquisition/Retention (22 per cent) and On-boarding/Performance Management tools (10 per cent) will see steady investment trends over 2018 – 2021

The impact on Employees

  • Employees believe technology at work, especially across devices, enables them to be accessible 24 x 7
  • Mobile and social technologies boost productivity by 20 per cent – 25 per cent
  • HR Tech is perceived to affect significant improvements in Job Satisfaction (by 76 per cent), Productivity (by 83 per cent) and Performance (by 75 per cent) while the value equation is perceived to be mixed for Health and Safety and Work-Life balance

Elaborating on the findings of the report Rituparna Chakraborty, co-founder & EVP, TeamLease servicessaid, “Technology today has not only made life easy, it has also reduced the burden of paper trails for organisations. Big data and technological advancements have enabled organisations being Paperless, Presenceless & Cashless. Artificial Intelligence and machine learning based tools have enabled faster hiring and improved talent retention to deliver up to 85 per cent time, cost and productivity gains for organisations. The study finds that the implementation of social technologies can potentially raise the productivity of high and skill knowledge workers by 20 per cent-25 per cent. It has improved the accuracy of evaluations as it has set related benchmarks against which performances can be measured and evaluated. Even at TeamLease we have embraced digital and today offer significant business value to our clients through technology driven solutions that improve their productivity and performance.”

The evolution of this HR technology has also benefited employees. The adoption has enabled them to access the apps on their mobile phones on the go. The usability and intuitiveness of mobile devices are making them an indispensable consideration in both the design and adoption of HR Tech applications. These apps have incorporate human factors more efficiently than their desktop counterparts. SaaS and PaaS offer greater flexibility and useful functions for every type of mobile applications. It has given employees privacy in terms of applying for leave and has also given organisations the power to track of its employees in real time. Thereby productivity, quality, innovation and flexibility are areas where more than 70 per cent businesses are seeing significant quantifiable gains.

The report further goes on to state that the current investments by organisations are growing incrementally and are spread across HR Tech areas, while HR Analytics and Employee Productivity tools will see a near doubling of investments. Talent Acquisition, Retention and On-boarding
performance management tools will see steady investment trends from 2018 – 2021.

The survey was conducted amongst HR Managers across 400 employers in 14 prominent sectors and 13 cities of India belonging to large, medium and small businesses.

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