THE MY RENAULT App is connected to Renault Connect, Renault’s Dealer Management System (DMS), which makes the dealers seamlessly integrated into the process for all the transactions taking place through the app.
DMS integration also enables a secure registration and login process for customers on to the App, as earlier, however, the process is simplified to enhance user experience. Apart from DMS, the App also integrates information from various other systems like roadside assistance, customer care, payment gateway, SMS & e-mail engines to provide customers a unique brand experience across the vehicle ownership cycle right from new vehicle inquiry stage.
Servicing of Renault cars have been made more convenient for its customers in the new version of the MY RENAULT APP which now allows customers to keep a track on the service expenses. Renault has also added a fuel log feature enabling customers to monitor the fuel efficiency of their
cars. Other features from the earlier version which get extended in the new one include access to service history of vehicles, personalised reminders & notifications, online service appointments, interactive user manual for vehicles, easy access to dealerships and customer care, digital vaults for document storage and convenient e-payment facility.
Renault India has embarked on enhancing its innovative after-sales and service initiatives along with its robust portfolio offerings to provide an end-to-end seamless brand ownership experience to its customers. While expanding the product portfolio will be pivotal as part of Renault’s long-term commitment to India, Renault wants to carve a niche for itself by staying at the forefront of after-sales and service experience in the evolving Indian automobile landscape.