INDIA’S most trusted water purifier brand, KENT RO, takes a step forward to enhance KENT RO water purifier’s customer service and ownership experience. KENT RO is now available with extended four years free service (one-year warranty + three years of free service).
This move by KENT RO is to ensure that consumers do not fall prey to the substandard services and spare parts offered and recommended by local service providers existing in the market.
Stressing on the need for reliable service, Mahesh Gupta, chairman Kent RO Systems Ltd said, “Often consumers do not understand the rationale behind the regular and quality service and maintenance, that it is for ensuring your filters run properly, you get pure water and the life of the RO water purifier is preserved. In Ignorance, consumers switch to cheaper and local filters which do not yield the desired results. Also, there are fake and cheap alternatives available with local service providers which although cuts down the cost in the short term but proves to be more expensive in the long run as it totally damages the RO purifier. ”
The four-year warranty on KENT RO is a step to tackle and encounter the current issue. KENT RO is the first one in the market to introduce this one-year warranty plus three years of free service. This will help create awareness among the customers to not get the servicing done from local service providers and go with fake parts for a small amount as it totally deteriorates the quality both of the machine and the purified water.
“The four-year free service will also help us gain customers’ confidence as they will not switch to local and unreliable servicing alternatives as the consumer will have access to free quality and professional service and genuine spares. Also, the life of the RO Purifier will be enhanced besides ensuring 100 per cent satisfaction and peace of mind to the consumer.
We are rest assured that with this four-year free service now available on KENT RO’s will serve as an awareness drive. It will help in keeping our customers away from the local service providers for their maintenance needs,” added Mahesh Gupta.